Data Deletion Instructions

1. Who we are

Flint AI provides website, customer communication, Google Business Profile, Meta, social content, booking, and AI-assisted operational support for authorised businesses.

For data deletion requests, contact: hello@flintai.co.uk

2. What data can be deleted

You can request deletion of personal information or connected account data that Flint holds about you or your authorised business account, including contact details, enquiry information, connected account information, Facebook Page or Instagram account connection data, Google Business Profile connection data, Messenger-related connection data, OAuth tokens or integration credentials, drafts, captions, images, messages, review responses, operational records, Telegram workflow records, and audit logs subject to legal, security, accounting, or dispute-related retention needs.

3. How to request deletion

To request deletion, email: hello@flintai.co.uk

Please include your name, business name, the email address linked to your Flint account or enquiry, the connected service involved, such as Google Business Profile, Facebook, Instagram, Messenger, Telegram, or another integration, and what you want deleted.

We may need to verify your identity or your authority to act on behalf of the business before deleting data.

4. Disconnecting integrations

If you want Flint to stop accessing a connected third-party account, you can request that we disconnect the integration.

Where available, you may also disconnect Flint directly inside the relevant third-party platform, such as Google, Facebook, Instagram, Meta Business settings, or another connected service.

After disconnection, Flint will no longer use that connection to access or update the third-party account. Some records may remain where needed for security, audit, legal, accounting, or dispute-resolution purposes.

5. Meta, Facebook, Instagram, and Messenger data deletion

If you connected a Facebook Page, Instagram professional account, Messenger account, or other Meta business asset to Flint, you can request deletion of related Flint-held connection data by emailing: hello@flintai.co.uk

You can also remove Flint's access through your Meta, Facebook, or Instagram account settings where Meta provides that option.

6. Google Business Profile data deletion

If you connected a Google Business Profile or related Google service to Flint, you can request deletion of related Flint-held connection data by emailing: hello@flintai.co.uk

You can also remove Flint's access through your Google Account or Google Business Profile settings where Google provides that option.

7. How long deletion takes

We aim to respond to deletion requests as soon as reasonably possible.

In most cases, we aim to complete valid deletion requests within 30 days, unless we need more information, have a legal reason to retain certain data, or the request is complex.

8. Data we may need to keep

Some information may need to be retained where necessary for legal, accounting, or tax obligations, security and fraud prevention, audit history, dispute resolution, enforcing agreements, or protecting Flint, clients, users, or connected systems from misuse.

Where we cannot delete certain information immediately, we will explain why where appropriate.